Refund Policy

Wholesale Rocks prides themselves on customers being happy with their purchase. Under Australian consumer law, a customer is entitled to a replacement or refund for major fault, and monetary compensation for reasonable damage. If you are not completely satisfied with your purchase, please send us an email at info@wholesalerocks.com.au

Returns Policy

All returns must be received within 30 days of the purchase date.
The customer is responsible for all return shipping costs.
Due to hygiene reasons, we do not accept returns on earrings.
For returns, please ensure all items are packaged securely in original condition. Wholesale Rocks reserves the right to deny a return or exchange that does not meet these requirements.

Terms and conditions of sales

Wholesale Rocks reserves the right to approve or refund orders that do not qualify for our wholesale terms and conditions as mentioned below.
1. Must have a valid Australian ABN and fill in all compulsory information correctly. Customers may be contacted to verify account and information.
2. Wholesale Rocks will assess and approve or deny, every order within 7 days of the order being placed. If it is denied, a full refund will be issued within 14 business days through the avenue in which it was paid.
3. No orders under $200 will be accepted

Shipping costs

Costs of shipping Australia wide is a flat rate of $20.
Orders over $300 include FREE shipping.

Return address:

3171 Surfers Paradise Blvd,
Surfers Paradise QLD 4217